1 Week
Advanced Guest Services
Specialize in front-desk operations and guest satisfaction.
Instructor: Navigators
About this course
Go beyond the basics of hospitality. This course focuses on the specific duties of a Guest Services Officer, including financial transactions, handling complex guest inquiries, and being the central point of information on board.
Course Content
Online modules are unlocked after payment confirmation.
- Front Desk Operations2 hours
Learn the check-in/check-out process, shipboard accounting, and communication systems.
- Advanced Conflict Resolution2.5 hours
Strategies for de-escalating guest complaints and finding effective solutions.
- Shipboard Accounting Systems2 hours
An introduction to the software and procedures used for guest billing and payments.
- Concierge Services2 hours
How to handle special requests, book shore excursions, and provide expert destination advice.
$65/$120
Online / Face-to-Face
Learn at your own pace from anywhere in the world.
On-demand video & resources
Certificate of completion offered